Bugs

When you encounter errors you can check out our troubleshooting guide.

If you could not resolve your problem by troubleshooting you can submit a bug ticket as described below.

If you are reading this documentation on your local controller (offline) => this information might be out-of-date. Please refer to the online documentation

Support

The GrowAutomation software is an open source project.

Since we have limited time we cannot operate a basic technical support.

Therefore a community portal will be created to build a knowledge-base: Community (not yet online)

If you want to support our efforts => consider becoming a sponsor

Bug hunting

Before continuing => you need to know what’s the source of the error. As described in the troubleshooting guide.

Basic

Note the following in the ticket:

What action did you perform as the error occurred? (if any)
Export the current config and attach it to the issue/ticket:

Core

Please prepare the following:

Set your log-level to 6 or above like described in the troubleshooting guide
Try to re-create the error
Copy the following logs each in a separate text file:
- GrowAutomation - Core
- Service - GrowAutomation
- Service journal - GrowAutomation
- GrowAutomation - DeviceX (if device-logging is enabled and devices are affected)
Check if there are existing issues/bugs
Open a new GitHub issue and attach the logs/config-export to it

Web

Please prepare the following:

Try to re-create the error
Copy the following logs each in a separate text file:
- GrowAutomation - Web
- Service - Webserver
- Service journal - Webserver
Check if there are existing issues/bugs
Open a new GitHub issue and attach the logs/config-export to it